“My key prin­ci­ple in lea­der­ship is sim­ple: be au­then­tic. On­ly then can I be cre­di­ble to all sta­ke­hol­ders and in­spi­re trust and re­spect.”

“In some cul­tu­res, tough ne­go­tia­ti­ons are the norm. Ea­r­ly com­pro­mi­ses, even with good in­ten­ti­ons, may wea­ken cre­di­bi­li­ty.”

“Mr. Zu­er­cher’s busi­ness phi­lo­so­phy cen­ters on per­se­ver­an­ce and dis­co­ve­r­ing op­por­tu­ni­ties in un­ex­pec­ted pla­ces.”